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Terms of Service

Last Updated: November 14, 2024

1. Introduction

Welcome to EntropyAqua, a product of ASR Innovations Private Limited ('Company', 'we', 'our', 'us'). These Terms of Service ('Terms') govern your access to and use of our water purification systems, treatment plants, and related services, including our website, mobile applications, and B2B marketplace (collectively, the 'Services').

Terms of Use
  • By accessing or using our Services, you agree to be bound by these Terms
  • You must be at least 18 years old to use our Services
  • These Terms constitute a legally binding agreement between you and ASR Innovations Private Limited

3.1 Product Categories
  • Domestic Reverse Osmosis (RO) Systems
  • Commercial RO Systems
  • Industrial RO Systems
  • Water Treatment Plants (WTP)
  • Sewage Treatment Plants (STP)
  • Effluent Treatment Plants (ETP)
  • RainWater Harvesting Systems
  • Hydro Pneumatic Pressure Boosting Systems
  • Turnkey Swimming Pool Systems
  • Solar Water Heaters
  • Heat Pump Water Heaters
3.2 Digital Services
  • B2B Marketplace for Water Purifier Spares
  • Digitalized Service Platform
  • Mobile Applications
  • IoT and Smart Monitoring Services
3.3 Service Availability
  • Products and services are subject to availability
  • We reserve the right to modify or discontinue any product or service
  • Service areas may be limited by geographical location

4.1 Orders
  • All orders are subject to availability and confirmation
  • Prices are in Indian Rupees (INR) and include applicable GST
  • We reserve the right to refuse any order
  • Order cancellation terms apply as per Consumer Protection Act, 2019
4.2 Installation
  • Installation must be performed by our authorized technicians
  • Customers must ensure proper access and conditions for installation
  • Additional charges may apply for special installation requirements
  • Standard installation timeline is 7 working days from purchase
  • Installation warranty is valid for 30 days
4.3 Payment Terms
  • Full payment required before installation
  • Accepted payment methods include UPI, net banking, credit/debit cards
  • EMI options available through approved banking partners
  • All transactions must comply with Indian financial regulations

5.1 Product Warranty
  • Standard warranty period varies by product category
  • Warranty registration required within 15 days of installation
  • Warranty covers manufacturing defects and material defects
  • Warranty excludes damage from misuse, unauthorized modifications, natural disasters, voltage fluctuations, and normal wear and tear
5.2 Service Commitments
  • 24/7 customer support
  • Service response within 24 hours
  • Scheduled maintenance as per product requirements
  • Only genuine spare parts used for repairs
  • Annual Maintenance Contracts (AMC) available

Office Locations
  • Registered Office: G-11-G12, Market Complex Adarsh Cooperative, Bokaro Steel City, Jharkhand - 827012 India
  • Head Office: 17154, PFPR, Aerospace Park Bengaluru North, Karnataka - 562149 India
Contact Details
  • Email: admin@asrinnovations.co.in
  • Phone: +91 9471170057